Warranty Disclaimer

Warranty Disclaimer(s)

Key Facts

Minimum 12 Months Warranty

All new goods supplied by GDS Sound & Light are warranted free from defects for 12 months from the date of supply (unless otherwise stated).

Minimum 6 Months Warranty

All used goods supplied by GDS Sound & Light are warranted free from defects for 6 months from the date of supply (unless otherwise stated).

Extended Warranty

Many manufacturers offer a free extended warranty upon registration (many upto 5 years)

Policy

Used/Pre-Owned Goods/Ex-Demo/Warehouse Returns/Box Damaged

Thank you for your interest in the products and services of GDS Sound and Light. This Limited Warranty applies to "Used/Pre-Owned" physical goods, and only for physical goods, purchased from GDS Sound and Light (the "Physical Goods").

 

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, GDS Sound and Light will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

GDS Sound & Light will either repair the Product at no charge, using new or refurbished replacement parts.

How long does the coverage last?

  • You have 14 days from the day you receive your goods to notify GDS of the defect. 

  • You then have a further 14 days from the date you notify GDS that you'd like to cancel your order to return the goods.

  • A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 14 days from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

conditions, malfunctions or damage not resulting from defects in material or workmanship

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

New Goods

This Disclaimer applies to "New" physical goods, and only for physical goods, purchased from GDS Sound and Light (the "Physical Goods").

 

What does this Disclaimer cover?

All "new" products are covered by the manufacturers warranty. These generally cover any defects in material or workmanship under normal use during the Warranty Period. 

How long does the coverage last?

​Many of the manufacturers offer lengthy warranties between 1 - 5 years. for example, at time of writing, 

Mc2 Amplifiers, FFA Amplifiers, XTA processors and NST Processors all come with a 5 year warranty. Most lighting products come with 2 year warranty. Speakers, DJ equipment and mixers etc come with a standard 12 months.

What do you have to do?

To obtain warranty service, each manufacturer is slightly different. Generally they require you to register the product and provide proof of purchase. Manufacturers' instructions will be included within the product documentation  or found online.

“By far the best service I’ve ever experienced. I was importing a product to Canada and the whole experience was quick, easy and seamless. These guys really care about running a good business. Not to mention the price was cheaper than the stores here even after importing. Definitely will do more business in the future.” 

—  Philip Manzon

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