Thanks for shopping at www.gdssoundandlight.co.uk. If you are not entirely satisfied with your purchase, we're here to help.

Key Facts

 

Flexible 28 Day Returns Period

If for whatever reason, you are dissatisfied with your purchase, you can return it to GDS Sound & Light within 28 days of receiving the item.

You must return an item in the same condition as it was received, not altered in any way, as well as including:

  • All original packaging such as boxes, bags and tag

  • Accessories such as cables and remote controls

  • Certificates, manuals and warranty cards

  • Free gifts or bonus items including software

  • All items included in a bundle

No Returns / Exchange On

  • Software where the item has been unsealed

  • Software serial codes delivered by email

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Policy

Returns

Please ensure you submit your return application through our contact form, including your order number as much information as possible why the item is being returned.

 

  • You have a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods. 

  • You then have a further 14 days from the date you notify GDS that you'd like to cancel your order to return the goods to them.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

  • All original packaging such as boxes, bags and tag

  • Accessories such as cables and remote controls

  • Certificates, manuals and warranty cards

  • Free gifts or bonus items including software

  • All items included in a bundle

  • No Returns / Exchange On

  • Software where the item has been unsealed

  • Software serial codes delivered by email

 

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.

  • We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  • We will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, we will only refund the basic cost.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us

Return & Refund Policy

“By far the best service I’ve ever experienced. I was importing a product to Canada and the whole experience was quick, easy and seamless. These guys really care about running a good business. Not to mention the price was cheaper than the stores here even after importing. Definitely will do more business in the future.” 

—  Philip Manzon

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